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Frequently Asked Questions

Scroll below to see the answers to frequently asked questions about Isla Bella Beach Resort.

Contact information:

What is the hotel’s address? 1 Knights Key Boulevard, MM 47 (Mile Marker), Marathon, FL 33050
What is the Reservations department phone number? 844-885-4706
What is the phone number for any hotel general inquiries? 305-481-9451
What is the hotel’s website address? www.islabellabeachresort.com
What is the hotel’s email address? [email protected]

Your Stay:

What time is Check – in and Check out?
Check-in Time is 4:00 pm and Check-out Time is 11:00am

Reservations Policies:

What is the hotel’s Minimum Check-in Age? 21
What is the hotel Cancellation Policy?
Cancellation policies vary based on the rate plan reserved. See all of our cancellation policies here based on rate code booked.

Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Isla Bella does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

What is the hotel Deposit Policy?
All reservations require a credit card as form of guarantee. A deposit of the 1st night’s room and tax is required at the time of booking. Please refer to specific guarantee and deposit policies on rate plans. No credit card modifications allowed, please refer to the property.

Will the hotel store luggage/baggage before check-in or after check-out?
Our bellmen are able store baggage before check-in and after check-out, complimentary.

Will there be a fee incurred in the event of a late arrival or early departure?
Yes, either scenario will result in one night’s room and tax charged.

Public Access:

Amenities: Amenities such as the spa, pool, bar, and dining options are for guests only. The Marketplace encourages local and guest access through the Kings Landing Blvd. entrance.

Day Passes: Isla Bella offers a limited number of day passes throughout the week and on some holidays. Reserve a Holiday Day Pass here.

Day Passes include the following: 

  • Check-in at any time starting at 9AM at the front desk and enjoy the pool & beach areas until sunset.
  • Beach Bar Access: 12PM-11PM
  • Spa: 9AM-3PM (reservations recommended)
  • Parking

 

Resort, Destination & Parking Fee Information:

Is there a daily resort fee charged during our stay?
Yes, it is $46/day plus tax.

What does the daily resort fee of $46 plus tax include as amenities and services?

  • Use of bicycles
  • Private beach & pool access
  • Beach & pool towels
  • Miniature golf
  • 24-hour Fitness Center including Peloton
  • Full access to all daily hotel activities throughout resort
  • In-room entertainment system
  • Two bottled waters
  • In-room selection of coffee & tea
  • Local and toll-free calls

Is there a charge for additional guest room occupants?
Yes. Rooms are confirmed for the number of adults and children selected at the time of booking. If you are traveling with more than 2 adults in your party, an extra adult fee of $30/night plus tax applies.

Is there a fee for onsite parking?
Yes, the overnight guest parking fee is $28.00 + tax

Is there a fee for guests to park on property when visiting a guest of the hotel?
Yes, visitor day parking is $10.00 + tax

  • Note: trailers, jet skis, boats and RV’s are not allowed on property

What is the Community Impact Fee?
Our Community Impact Fee (1%) supports wildlife conservation and the Florida Keys environment. 100% of this fee is donated directly to local non-profits.

What is the Destination Fee?
Our Destination Fee (2%) is collected to help support Isla Bella’s programming, activities, events, and sustainability efforts.

For more information, please contact our front desk team upon check-in.

Rooms & Suites Details:

What is the hotel’s smoking policy?
All rooms & suites at Isla Bella are 100% non-smoking. There are no smoking rooms available. There is no smoking on property.

Are there accessible rooms on property?
Isla Bella offers accessible rooms and suites with handicap accessible showers and tubs. We also offer accessible rooms with features for the hearing impaired. All guest rooms and suites are accessible via elevator. Please contact us at 305-481-9451 for more information on our accessible rooms and property features.

What are the Guest Room & Suite Amenities?

  • Pack ‘n Play available upon request
  • Furnished Outdoor Living Area
  • Iron and Board
  • Hair Dryer
  • Make-up Mirror
  • Desk
  • Bathrobe
  • Safe (laptop size)
  • Innspire entertainment system
  • Voice mail
  • Coffee/tea maker (Keurig)
  • Mini cooling box in room
  • Wake-up calls
  • Turndown Service Upon Request

Pet Policy:

What is the hotel’s pet policy?
We are pleased to welcome service animals. Non-service animals are not currently allowed at Isla Bella. Room type restrictions apply.

Gift Cards:

Do you have gift cards available to purchase?
Yes! You can purchase gift cards to use at any of our on-property outlets, like the spa, Marketplace, Mahina, Sushi Cabana and more. You can even choose your own value to place on the card. Purchase here.

Resort Details:

Year Built: 2018-19
Year Opened: April 2019
Family Rooms: Yes
Rooms: 199 (includes over 100 two-five bedroom suites)
Smoking: The resort is 100% non-smoking. There is no smoking on property.
Meeting and Banquet Rooms: 3, largest up to 240 persons for banquet.
Guest Elevators: Yes
How many floors: Hotel occupies 3 floors

We hope to see you soon at Isla Bella Beach Resort. For any additional questions, please contact us at [email protected] or by phone at 305-481-9451.

 

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