Frequently Asked Questions

Address:
1 Knights Key Boulevard, MM 47 (Mile Marker), Marathon, FL 33050

Telephone: 844.752.2352
Reservations: 844.885.4706

 

Time Zone:
Time Zone: Eastern Standard Time, observes DST until 2:00 AM Sunday November 4th, 2018.
Daylight Savings Time will begin again at 2:00 AM Sunday, March 10th, 2019.

Marathon Info:
Visit https://fla-keys.com/marathon for information on things to do in Marathon / Florida Keys.

Resort Details

  • Year Built: 2018-19
  • Year Opened: 2019 (Accepting Reservations for stays starting March 10, 2019)
  • Family Rooms: Yes
  • Rooms: 199 (includes over 100 two-four bedroom suites)
  • Non-smoking guest accommodations: All rooms
  • Smoking guest accommodation: None
  • Meeting and Banquet Rooms: 3, largest up to 240 persons for banquet.
  • Guest Elevators: Yes
  • Property Rating: Luxury, not yet rated
  • How many floors: Hotel occupies 3 floors

What time is your Check-in and Check-out time?

Check-In: 4pm
Check-Out: 11am

 

Do you accommodate Late Check-out/ Early Check-in? Yes
Complimentary late Check-out: 12pm
Early Check-in or late Check-out: always upon availability

Do you offer Express Check Out? Yes
Do you offer complimentary WiFi/Internet? Yes

Reservations Policies:
Minimum check-in age is: 21 years old
Cancellation Policy:
Cancel 7 days prior to scheduled arrival to avoid a fee equal to one-night room charge plus tax.

Payment types Accepted:

American Express: Yes
Carte Blanche/Diners Club: No

Discover: Yes
MasterCard: Yes
Visa: Yes

 

What does Resort Fee $50 + tax = $53.75 include:
Complimentary High-Speed WiFi
Complimentary Parking
Use of bicycles, kayaks, paddleboards, fishing poles, snorkeling equipment
Innspire In-Room Entertainment System
Live entertainment
Complimentary Local and Toll-Free Calls
Outdoor games and activities:
Croquet, Volleyball, Pier Fishing, Fish Feeding, Life-Size Chess, and Kids Activities
Lounge Chairs, Umbrellas and Towels at Pools and Beach
In-room Coffee/Tea
Refrigerator in room
24-hour Fitness Center
Complimentary use of steam room in IL Mare Spa
Activity Concierge

Can baggage be stored at the hotel? Yes, bellmen can storage baggage before check-in and after checkout.

Does the resort provide parking?
Yes, complimentary surface parking. Valet Parking is available.

Are safety deposit boxes available at front desk?
Yes, and we also offer laptop size digital safes in the rooms

Can you receive and hold packages for guests?
Packages held for 24 hrs. at no cost. Luggage/Box fee storage of $3.00 per day per item.
Items not claimed within 10 days of receipt will be returned to sender.
All items shipped must be shipped to:
(Name of Guest)
(Hold for Arrival mm/dd)
Isla Bella Beach Resort
One Knights Key Boulevard, MM 47
Marathon, FL 33050

Languages spoken at Hotel:
English, German, Spanish, Portuguese, French, Italian, Philippine, Chinese and several others

Can the hotel reconfirm and make arrangements for flights?
Our Concierge Desk can always assist guests with flight check-in and assist in making arrangements.

Airport Transportation:
Marathon Airport – Taxi – Approximately $10.00, Telephone: 305-393-0146
Key West Airport – UBER – Approximately $115.00
Miami Airport and Ft. Lauderdale Airports – We suggest renting a car.

How we do get to the hotel from the airport?
There are several airport options from which to choose:
Marathon Airport – 10 minutes, 5 miles
Take Overseas Highway (US 1) South to Mile Marker 47
Miami International Airport – 2 hours, 114 miles
Take 836 West to Florida Turnpike South to Homestead, US1 South to Mile Marker 47
Key West International Airport – 55 minutes, 45 miles
Take Overseas Highway (US 1) North to Mile Marker 47
Fort Lauderdale Airport – 2 ½ hours, 143 miles
Take I-595 to Florida Turnpike West/South to Homestead, then US 1 South to MM 47

Smoke Free? Yes, lsla Bella is a no smoking resort, $200.00 smoking purification fee for rooms

What is the hotel’s policy on smoking? Isla Bella is a smoke free resort
Do you have non-smoking rooms? All Rooms are non-smoking.
Are you 100% non-smoking? Yes
Do you have any designated smoking guest rooms? No
Does the hotel offer designated areas for smoking? Yes

Pet Policy
Yes, Pets not heavier than 30 lbs. $50 non-refundable fee for the additional cleaning that is necessary after a pet occupies a room. Pets may not be left unaccompanied at any time at the Resort.

Food and Beverage

Food and Beverage Hours of Operation:

IL Postino Restaurant

7: 00 am to 11:00 am (Breakfast)

12:00 am to 2:30 pm (Lunch)

5:00 pm to 10:00 pm (Dinner) Sun-Thursdays

5:00 pm to 11:00 pm (Dinner) Fri & Sat

 

IL Postino Bar

12:00 noon until closing daily

Limited menu from 2:30 pm to 5:30 pm

 

Beach Bar

11:00 am to 11:00 pm Sun – Thursdays

11:00 am to 1:00 am Fri & Saturdays

 

Pool Bar

11:00 am to 6:00 pm November to March

11:00 am to 8:00 pm April to October

 

Burger Palace

11:00 am to 9:00 pm November to March

 

Marketplace

6.30 am – 9.00 pm

 

In Room Dining

Open 7:00 am- 11.00 am (Breakfast)

4:00 pm – 10:00 pm (Dinner)

Light Fare available when IL Postino Restaurant is closed

 

Where is breakfast served and at what times?
IL Postino Restaurant starting at 7:00 am
Marketplace starting at 7:00 am

What is offered at breakfast – buffet, a la carte, both? Both a la carte and buffet

Are you able to accommodate  special requests … dietary restrictions and food allergies? 

Our culinary team will accommodate allergies and dietary restrictions such as:

Gluten Free; Peanut Free; Vegetarian; Vegan.  Please note we are not a peanut and gluten free facility.

Can outside guests patronize the restaurants? Yes, we welcome visitors to our resort.
Do you accept reservations? For groups of 6 or more, reservations are suggested.

Menus – You can find our menus on the website under “Dining and Entertainment”

Do children eat free at any restaurant, or any meal?
3 years-old or under do not pay for meals


Do you offer room service? If yes, what hours?
Yes, our in-room dining  is from 6.30am -10:00 pm, After 10:00 pm all night snack and sandwich menu.

What restaurants can you recommend nearby? Concierge will be happy to assist with all recommendations of restaurants nearby. We have several great dining options at the resort.

Where to get coffee or tea if not available in-room? At IL Postino Restaurant or  Marketplace Café. Rooms are stocked with Keurig coffee maker and coffee and tea.

What is approximate Breakfast price per adult and child? $19.00** adult, $10.00** Children

Bar/Lounge? Pool Bar, Beach Bar, Burger Palace and IL Postino Restaurant.

Any special events at your restaurants, bar, lounge, etc.? Yes, we have live entertainment on selected days in the evening hours.

Accommodation Information

Accessibility:
Can requests be made when booking? Yes
Accessibility equipment for the deaf? Yes
Accessible bathroom? Yes
Accessible path of travel? Yes
Accessible parking Information? Yes
ADA (Americans with Disabilities Act) compliant? Yes
Are there specific room types for the disabled traveler? Yes

Guest Room Amenities:

Furnished Outdoor Living Area
Iron and Board
Hair Dryer
Make-up Mirror
Desk
Bathrobe
Refrigerator
Safe (laptop size)
Innspire entertainment system
Voice mail
Coffee/tea maker (Keurig)
Mini refrigerator in room
Wake-up calls
Turndown Service Upon Request

 

Premium TV channels
Yes, 49” Smart TV, with access to WiFi and streaming video from your favorite online provider.

Pay per view movies? Yes, we have Innspire Guest Entertainment System.

Technology & Comfort

Interactive desktop app to use for hotel services Yes
On Screen Folio Yes
Video-game console Yes
Music/iPod docking Yes
Blackout drapes/curtains Yes
Work desk Yes
Air Conditioning Yes
Climate control Yes

 

Can guest request toothpaste/toothbrush/razor/etc.? Yes
Can these items be purchased on-site? Yes

Guest Room Types (all rooms have ocean views):

Beachfront Veranda Luxury King
Beachfront Veranda Double King Suite
Beachfront Veranda Luxury Double Queen
Beachfront Veranda Double Queen King Suite
Beachfront Veranda Double King King Suite
Beachfront Veranda King with Sofa
Beachfront Veranda Double Queen with Sofa
Beachfront Veranda Accessible Room
Ocean Front Terrace Luxury King
Ocean Front Terrace Double King Suite
Ocean Front Terrace Luxury Double Queen
Ocean Front Terrace Double Queen King Suite
Ocean Front Terrace Double King King Suite
Ocean Front Terrace King with Sofa
Ocean Front Terrace Double Queen with Sofa
Ocean Front Terrace Accessible Room

Do you offer king beds? Yes, and other rooms have double King or Double Queen Sized Beds

Are cribs Available? Pack N Play
Do you have rooms with bathtubs? Yes

Can a room location/specific room be requested during reservation? Yes, based on availability.

Do you offer family and/or adjoining rooms?
Yes, up to a suite of four bedrooms accommodating up to 12 adults.

Are all rooms accessible by an elevator? Yes

Sports and Activities


Where is the best diving and snorkeling?
Sombrero Lighthouse at Sombrero Reef is a world famous snorkeling destination. The lighthouse can be seen 3.5 miles offshore from Isla Bella beach. Travel time by boat is approximately 20 minutes. Our Activities Desk can schedule you for a snorkel excursion from our marina.

Do you offer fishing charters?
Yes, at our Market Place excursion desk you can reserve charters for various types of fishing: Off-shore Atlantic, Flats, and Gulf. These charters depart from our Marina daily for half-day or full-day trips.

Children-specific activities and/or areas? Yes. We have activities for children.
Fitness center or gym? Yes
Spa Services On-site? Yes

Are there any golf courses near the hotel?
Florida Keys Country Club (under renovation, opening late 2018), Par 72, 6,087 yards

Marina Service

Guests boats are welcome to our marina to pick up passengers and provisions, but unfortunately we do not have space available for slip rental during the day or overnight.  All docking spaces in our marina are reserved for our numerous watercraft for watersports, tours, fishing and diving.

 

Slip Rental, Docking and Trailer Storage

We recommend the Marathon Marina, a full service marina within sight of our resort.

Contact info:

marathonmarinaandresort.com

Phone: 305-743-6575

Boats up to 112’

 

Groups and Meetings

Do you offer banquet facilities, catering and/or event services? Yes
Wedding services. Yes
Bar/Bat Mitzvahs, Sweet 16, Reunions, Other Cultural Events, Business Conferences, Corporate Meetings, Holiday Parties, Showroom/event space. Yes
Who do I contact for more information for planning events at the hotel?
Sales Office
844.752.2352

On-site Amenities, Services and other information

Concierge – Hours 8am-8pm
Tour Desk to book tours/excursions
Concierge can make arrangements and offer suggestions.


Dry-cleaning Service. Yes

Does your hotel offer Currency Exchange? Yes

Where is the nearest bank or currency exchange?
Bank of America Financial Center (3 miles, 6 minutes)
5401 Overseas Highway, Marathon, FL 33050. Phone: (305) 743-4121

Monday-Thursday
9AM-4PM
Friday
9AM-6PM
Saturday-Sunday
Closed

Wells Fargo ATM (3 miles, 6 minutes)
5502 Overseas Highway. Marathon, FL 33050

How far is the nearest hospital from the hotel?

Fishermen’s Community Hospital | Baptist Health South Florida (2 miles, 5 minutes)
3301 Overseas Hwy
(305) 743-5533

The hospital is in a temporary building on the grounds until the new hospital is built. They have a fully functioning  emergency room along with  lab services, X-ray, Ultrasound, Cat Scan(CT), and inpatient services.   

Marathon | Baptist Health Primary Care (3.3 miles, 7 minutes)
General Hospital
5701 Overseas Hwy #17
(305) 743-2253

Are there shops at the hotel? Yes, our Marketplace
What beauty facilities are available at the hotel?  Spa, Salon and Nailcare
What voltage do you use? Can you provide converters for the international traveler? 110 volts. Yes

Do you offer notary services? Yes
Car Rental On-site? Car rental is available at the airports
Car/Limo Service available? Ask concierge for arrangements
Shuttles – are they complimentary, do you need reservations, and where do they go?
Key Hopper Taxi Service – 1-305-393-0146 Approx. cost 1 way – 10.00 USD**

What special services are available for small children?
Are baby cots available for the rooms? Yes, up to 2 free per room, based on availability
Are high chairs available in the restaurants? Yes
Are there special activities or facilities for children? Yes, Children’s activities. Non-supervised.
Is a baby-sitting service available? Yes

Events and Attractions

See https://www.islabellabeachresort.com/activities/

  • Seven Mile Bridge – 0.1 Mile
  • Turtle Hospital – 1.3 Miles
  • Crane Point Museum and Nature Center – 3.8 Miles
  • Florida Keys Aquarium – 6.4 Miles
  • Dolphin Research Center – 9 miles
  • Key West – 43 Miles

Fire and Safety

24 hr. Security
Audible Alarms
Auto Recall Elevators
Electronic Room Key System
Fire Detectors in Hallways
Fire Detectors in public areas
Hardwired Smoke Detectors
Meets Fire Safety Code
Multiple exits on each floor
Public address system
Sprinklers in Public Areas
Doors have View ports and Dead Bolts

Staff trained in CPR
Staff trained in First Aid
Ventilated stairways
Emergency Exit Maps
Fire Detectors

Emergency information in all Guest Rooms

 

Weather
January – March average high temperature 77F / 25C
April – June average high temperature 87F / 31C
July – Sep average high temperature 90F / 32C
Oct – Dec average high temperature 81F / 27C

Can I fly my personal drone Isla Bella property?
Due to safety concerns for guests as well as concerns for individual privacy Isla Bella prohibits the operation or use of unmanned aerial systems (UAS), or drones, by anyone – including recreational users and hobbyists – without prior written authorization from the Resort.

Any further questions or for reservations please contact our concierge at 844.753.2352 or
[email protected]

You can also find us on:
www.islabella.com
https://twitter.com/islabellaresort
https://www.instagram.com/islabellabeachresort/
https://www.facebook.com/IslaBellaBeachResort/
https://www.linkedin.com/company/isla-bella-beach-resort/

** All pricing, including taxes, is subject to change without notice. Hours of operation are subject to revision due to changing seasonal demands.

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