Spa Policies & Procedures
Massage and body treatments are only available to clients age 18 and older.
Expectant mothers must be in their second trimester (13 weeks or later) to receive facial services and body or massage services.
Locals are always welcome! Show your Monroe County photo ID at checkout for a 10% discount on select spa services Monday through Thursday (excluding holidays and high-occupancy days).
Advanced reservation for spa service(s) is recommended. A major credit card is required to hold your reservation(s). If you need to cancel or reschedule, we require 24 hours’ notice. Appointments canceled, changed or rescheduled in less than 24 hours will be billed 100% of each service.
We suggest you arrive at least 15 minutes prior to your scheduled appointment time to allow ample time to check in and settle in. As a courtesy to other guests following your appointment, late arrivals may only receive the remaining available appointment time. You are responsible for and will be charged the full service fee.
A 24% service fee will be added for each service at checkout, ensuring appropriate gratuity for each service provider.