Current Opportunities

A destination, an experience, a place that stands out from the rest and takes you away. Isla Bella is special in every way and surrounding ourselves with people who can deliver that experience is important to us.

Spa Front Desk Attendant
Open |

The Spa Receptionist is responsible for greeting guests or members. The Spa Receptionist is expected to maintain bookings and process cancellations. He/She must be well versed in the different services offered at the facility, so as to be able to provide adequate information to the clients of the facility.

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Job Description: The Spa Receptionist is responsible for greeting guests or members. The Spa Receptionist is expected to maintain bookings and process cancellations. He/She must be well versed in the different services offered at the facility, so as to be able to provide adequate information to the clients of the facility. They are to help clients with their queries. This gives a personal touch and makes the client feel more welcome. They should also be able to handle dissatisfied clients. Additionally, the Spa Receptionist may need to process transactions, charging, refunded, and handle money and contribute to facility cleanliness.
  • Responsible for answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments.
  • Other responsibilities include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.
  • Their duties may include light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents.
Qualifications:
  • High School Diploma required; College Degree preferred
  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills and work ethic
  • Efficient, well organized and able to handle a variety of duties simultaneously
  • Excellent written and verbal skills
  • Energetic, enthusiastic and motivational
  • Available to work nights, weekends and holidays
  • Able to stand for long periods of time
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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Server
Open |

Takes and serves food and beverage orders, directs guests to buffet table where appropriate and offers to deliver food orders to guest tables according to resort specifications, courteously and efficiently. Also assists in the maintenance of the restaurant areas and equipment as well as maintains cleanliness of tables.

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Job Description: Takes and serves food and beverage orders, directs guests to buffet table where appropriate and offers to deliver food orders to guest tables according to resort specifications, courteously and efficiently. Also assists in the maintenance of the restaurant areas and equipment as well as maintains cleanliness of tables.
Qualifications:
  • Minimum of 18 years of age to serve alcoholic beverages.
  • 1 year(s) experience as a Restaurant Server
  • Food handling certificate is a plus
  • Ability to satisfactorily communicate in English with guests, management and co-workers to their
  • Ability to provide legible communication.
  • Ability to compute basic mathematical calculations.

SKILLS:
  • Ability to understand guests' service needs.
  • Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
  • Ability to maintain good coordination while serving orders quickly.
  • Ability to exert physical effort in transporting food and beverage to guests.
  • Ability to endure abundant physical movements throughout the work areas.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with co-workers as part of a team.

ESSENTIAL JOB FUNCTIONS:
  • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and garnishes.
  • Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Maintain complete knowledge of all buffet food selections, preparation method, major ingredients, quality standards, appearance and serving temperature.
  • Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Maintain complete knowledge and comply with all departmental policies/service procedures.
  • Maintain complete knowledge of Micros and manual systems.
  • Complete opening side duties as assigned
  • Record order of guest following departmental service procedures.
  • Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Adhere to all payment, cash handling and credit policies/procedures.
  • Clean and reset tables immediately after guest departs.
  • Collect and report tips at the end of the assigned shift.
  • Complete closing side duties
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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Public Area Attendant
Open |

Maintaining all public areas and ensuring cleanliness throughout the resort. Will also perform other miscellaneous jobs as requested by housekeeping supervisor/ manager. Maintenance and cleanliness of all equipment used by him/her.

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Job Description: Maintaining all public areas and ensuring cleanliness throughout the resort. Will also perform other miscellaneous jobs as requested by housekeeping supervisor/ manager. Maintenance and cleanliness of all equipment used by him/her. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies and the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Job Responsibilities:
  • Hours of work:
    • A shift – 6 am to 2:30 pm
    • B shift – 8 am to 4:30 pm
    • C shift – 3 pm to 11:30 pm
  • Must be physically Fit and have the ability to bend, stoop, and lift.
  • Must be reliable; willing to work weekends and holidays
  • Pick up room reports and keys to assigned areas daily. All keys must be signed for in the key sign-out log.
  • Always be careful not to make excessive noise in the guest room areas. You never know when you may disturb a guest, and this applies at any time during the day or night.
  • Responsible for all public areas. Please see attached for separate check list regarding each area.
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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Marketplace Retail Associate
Open |

The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times. This employee is expected to role model Isla Bella Beach Resort values and customer first behaviors in all actions and interactions in order to create a positive customer first experience.

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Job Description:
  • Consistently demonstrate customer first selling standards in order to deliver a positive customer experience and achieve daily sales goals
  • Drive brand loyalty through being knowledgeable about all Isla Bella Beach Resort loyalty programs and consistently informing customers of each program
  • Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance the customer engagement and maximize sales
  • Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions
  • Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style
  • Promote awareness and growth of the Isla Bella Beach Resort brands
  • Perform register sales transactions quickly and accurately in accordance with established cash controls procedures and customer service guidelines
  • Ensure returned merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift
  • Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers

Qualifications:
  • Previous retail experience is preferred
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team
  • Ability to receive feedback and take action when appropriate
  • Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products
  • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment
  • Ability to perform all essential job functions
  • Spanish is a plus
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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Laundry Attendant
Open |

Ensures effective operation of washing/ drying machine. Keeps track of all chemical usage for machine.

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Job Description: Ensures effective operation of washing/ drying machine. Keeps track of all chemical usage for machine. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies and the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Job Responsibilities:
  • Hours of work:
    • A shift – 9 am to 5:30 pm
    • B shift – 2 pm to 10:30 pm
  • Must be physically Fit and have the ability to bend, stoop, and lift.
  • Must be reliable; willing to work weekends and holidays
  • Pick up room reports and keys to assigned areas daily. All keys must be signed for in the key sign-out log.
  • Inspect all linen/terry that is being washed.
  • Responsible for maintaining washer/dryer.
  • Responsible for keeping up to date logs for chemicals and lint.
  • Washers/ dryers should be wiped off each day during each shift.
  • Dryers should be cleaned four times/ day. Lint removed from filters quickens drying time, prevents fires and saves energy.
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Apply Now

Housekeeping Manager
Open |

The Housekeeping Manager is a key individual in achieving the goals and quality standards of the Housekeeping Department. The Housekeeping Manager must impact all elements of the department, from standards of cleanliness to associate morale, to budgetary goals, to inter-departmental relations.

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Job Description: The Housekeeping Manager is a key individual in achieving the goals and quality standards of the Housekeeping Department. The Housekeeping Manager must impact all elements of the department, from standards of cleanliness to associate morale, to budgetary goals, to inter-departmental relations. As such, The Housekeeping Manager main responsibilities:
  • Overseeing operation of the Housekeeping Department on a day-to-day basis.
  • In the absence of the Executive Housekeeper, fulfilling the operational needs of associated departments such as recreation, laundry and staff needs or requests, as possible.
  • Work with the Executive Housekeeper to be proficient in the administrative operation of the applicable departments of responsibility and other special projects as may be requested.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies and the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Job Responsibilities:
  • Hours of work:
    • A shift: 9 am to 5:30 pm
    • B shift: 2 pm to 10:30 pm
  • Must be physically Fit and have the ability to bend, stoop, and lift.
  • Must be reliable; willing to work weekends and holidays
  • Ensure that assigned areas are properly cleaned daily.
  • Work closely with and gain a working knowledge of Front Office, Accounting and necessary aspects of F&B and Engineering Departments.
  • Preparation, approval by Executive Housekeeper and posting of weekly schedule by 12:00 noon on Thursdays.
  • Ensure that Supervisors continually inspect their assigned areas and turn in their inspection reports.
  • Ensure that all reports are prepared completely and promptly.
  • Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.
  • Ensure that SIP are available, current and in effect.
  • Ensure that proper key controls are in effect.
  • Purchase any necessary and approved items only. Purchase order/receiving log should be accurately maintained.
  • Control overtime through proper scheduling and immediate response to problems.
  • Review operating statements and critique unusual overages and shortages. All efforts must be made to meet budgeted goals.
  • Audit schedules, wage projections, recaps and payrolls.
  • Involve supervisors in as many administrative functions as is possible to further develop them.
  • Ensure that all associates are hygienically clean with clean complete uniforms.
  • Review Out of Order rooms daily.
  • Immediate response to all guest problems and guest correspondence.
  • Ensure that lost and found articles are stored properly and correct logs are maintained.
  • Maintain division goals in relation to accident prevention, safety and fire prevention and associate awareness.
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Apply Now

Housekeeper
Open |

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

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Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies and the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment. Job Responsibilities:
  • Hours of work:
    • A shift : 9 am to 5:30 pm
    • B shift : 2 pm to 10:30 pm
  • Must be physically Fit and have the ability to bend, stoop, and lift.
  • Must be reliable; willing to work weekends and holidays
  • Pick up room reports and keys to assigned areas daily. All keys must be signed for in the key sign-out log.
  • Always be careful not to make excessive noise in the guest room areas. You never know when you may disturb a guest, and this applies at any time during the day or night.
  • Proceed straight to linen room/ storage, removing cart, which has been stocked the night before, and start to make up rooms in your sections.
    • Check-outs will be done first, the only exception to this is a special request.
    • Continue from room to room, being careful to observe all “Do Not Disturb” signs.
  • Report any maintenance/ damages to the room ASAP.
  • Clean rooms according to established procedures; return cart to linen room at the end of shift.
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Apply Now

Host/Hostess
Open |

Courteously greet and escort guests to tables and assist in seating, ensuring resort’s standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Assist management with checking quality level of service. Take reservations and maintain reservation book and professional phone ethics. Assist in monitoring the guests' needs and all phases of the operation.

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Job Description: Courteously greet and escort guests to tables and assist in seating, ensuring resort’s standards of service.  Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Assist management with checking quality level of service. Take reservations and maintain reservation book and professional phone ethics.  Assist in monitoring the guests' needs and all phases of the operation.
Qualifications:
  • Minimum of 18 years of age to serve alcoholic beverages.
  • 1 year(s) experience in similar position dealing with the general public.
  • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
  • Ability to provide legible communication.
  • Ability to compute basic mathematical calculations.
  • Restaurant experience is a plus.

SKILLS:
  • Ability to focus attention on guest needs, remaining calm and courteous
  • Ability to promote positive relations with all individuals who approach the restaurant and by telephone
  • Ability to prioritize, organize and follow up
  • Ability to remain stationary at assigned post when specified
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with co-workers as part of a team.
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Apply Now

Concierge
Open |

The Isla Bella Concierge is the ambassador of our resort, which means this person may be the first point of contact. The Concierge will always need to be well groomed and approachable.

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Description & Responsibilities:
  • Greet everyone with a good morning, afternoon, or evening. Make sure to smile and offer to be of service (if the situation requires).
  • Establish friendly, but professional, relationships with our guests. Make every individual feel like they are the most important guest of the resort.
  • Assist all guests with inquiries regarding all off site and on-site activities. This will include making reservations for snorkel gear, kayaks and bikes- all included in our resort fee.
  • Other amenities include our bookings with vendors-fishing charters, snorkeling, parasailing etc.
  • Guests that are interested in venturing off site to local facilities may inquire further information as well, that we can help with.
  • Encourage, recruit, register, and schedule guests to participate in recreation activities.
  • Assist guests with the waiver forms for our amenities.

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Busperson
Open |

Assist Manager and Server in providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service.

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Job Description: Assist Manager and Server in providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently.  Maintain cleanliness of tables, service areas and equipment.  Stock all wares and equipment needed for service.
Qualifications:
  • Experience as a Busperson is preferred
  • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
  • Ability to count.

SKILLS:
  • Ability to understand guests' service needs.
  • Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
  • Ability to focus attention on detail.
  • Ability to follow directions thoroughly.
  • Ability to work with co-workers as a part of a team.
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
 

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Bellman
Open |

The function of a Bellman at Isla Bella Beach Resort is to work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and miscellaneous needs. Often the first and last person a guest sees while staying at the resort is the Bellman. The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service.

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Job Description The function of a Bellman at Isla Bella Beach Resort is to work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and miscellaneous needs.  Often the first and last person a guest sees while staying at the resort is the Bellman.  The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service.
Duties & Responsibilities:
  • Greet guests in a friendly manner and offer assistance with luggage
  • Baggage handling
  • Communicate with other departments in a friendly and professional manner
  • Be aware of local attractions and restaurants and make recommendations to guests
  • Accurately communicate with other shifts regarding issues arising from day to day operations
  • Other duties as required

Qualifications:
  • Previous hospitality experience preferred
  • Strong communication skills in English, both written and verbal essential
  • Ability to work in a multi-tasking, fast paced environment
  • Demonstrated strong customer service skills
  • Ability to work all shifts, including weekends, evenings, and holidays
 

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Bartender
Open |

Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously, and efficiently according to resort specifications. Maintain stock/supplies and cleanliness of outlet and equipment.

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Job Description: Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously, and efficiently according to resort specifications.  Maintain stock/supplies and cleanliness of outlet and equipment.
Qualifications:
  • Minimum of 18 years of age to serve alcoholic beverages.
  • 1 year(s) experience as a bartender is required
  • Food handling certificate is a plus
  • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
  • Ability to provide legible communication.
  • Ability to compute basic mathematical calculations.
  • Certification in alcohol awareness program is a plus
  • Food handling certificate is a plus

SKILLS:
  • Ability to understand guests' service needs.
  • Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
  • Ability to maintain good coordination while serving orders quickly.
  • Ability to exercise good judgement in determining potentially intoxicated guests
  • Ability to exert physical effort in transporting cases of liquor and beer kegs from storeroom to the bar.
  • Ability to endure abundant physical movements throughout the work areas.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with co-workers as part of a team

ESSENTIAL JOB FUNCTIONS:
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and
  • Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink
  • Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Maintain complete knowledge and comply with all departmental policies/service procedures.
  • Maintain complete knowledge of Micros and manual systems.
  • Complete opening side duties as assigned
  • Record order of guest following departmental service procedures.
  • Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Adhere to all payment, cash handling and credit policies/procedures.
  • Clean and reset area immediately after guest departs.
  • Collect and report tips at the end of the assigned shift.
  • Complete closing side duties
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Apply Now

Sous Chef
Open |

Responsible for all aspects of managing the kitchen and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/storage of all food items in accordance with standards.  Coordinates the purchase of all food and develops menus, maintaining approved inventory, food costs and labor costs.

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Job Description: Responsible for all aspects of managing the kitchen and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/storage of all food items in accordance with standards.  Coordinates the purchase of all food and develops menus, maintaining approved inventory, food costs and labor costs.
Qualifications:
  • High School Diploma or equivalent vocational training certificate; Culinary Degree is preferred
  • 5 years’ experience in a similar position at a 4-star hotel or restaurant
  • Ability to work all station in kitchen
  • Food handling certificate
  • Ability to communicate in English with guests, management and co-workers to their understanding
  • Ability to provide legible communication
  • Ability to compute basic mathematical calculations
  • Knowledge of food cost controls
  • Sanitation certificate is a plus

ESSENTIAL JOB FUNCTIONS:
  • Maintain complete knowledge of and ensure staff’s compliance with all departmental/resort policies and procedures.
  • Establish the day’s priorities and assign production and prep tasks to staff to execute.
  • Review banquet function sheets and make note of any changes; post function sheets for the next 7 days.
  • Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks.
  • Take physical inventory or specified food items for daily inventory.
  • Requisition the day’s supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel.  Ensure quality of products received.
  • Meet with the Executive Steward to review equipment needs, banquet plate up assistance, cleaning schedule/project status, health/safety and sanitation follow up.
  • Ensure that staff report to work as scheduled; document any late or absent employees.
  • Coordinate breaks for staff.
  • Inspect grooming and attire of staff, rectify any deficiencies.
  • Check and ensure that all opening duties are completed to standard.
  • Ensure that each kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand.
  • Ensure that recipe cards, production schedules, plating guides, photographs are current and posted.
  • Ensure that all staff prepare menu items following recipes and yield guides, according to department standards.
  • Monitor performance of staff and ensure all procedures area completed to the department standards; rectify deficiencies with respective personnel.
  • Work on line during service and assist wherever needed.
  • Be aware of any shortages and make arrangements before the item runs out.
  • Observe guest reactions and confer with service staff to ensure guest satisfaction.
  • Promote positive guest relations at all times.
  • Be familiar with all hotel services/feature and local attractions/activities to respond accurately to any guest inquiry.
  • Monitor and handle guest complaints by following procedures and ensuring guest satisfaction.
  • Conduct frequent walk through of banquet kitchen area and direct respective personnel to correct any deficiencies. Ensure that quality and details are being maintained.
  • Inspect the cleanliness of the line, floor, all kitchen stations. Direct staff to rectify any deficiencies.
  • Ensure that staff maintain and strictly abide by state sanitation/health regulations and hotel requirements.
  • Maintain proper storage procedure as specified by Health Department and hotel requirements.
  • Instruct staff in the correct usage and care of al machinery in the kitchen operation, stressing safety.
  • Complete work order for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
  • Develop new menu items, test and write recipes.
  • Assist Catering department with developing special menus for functions; meet with clients as requested.
  • Minimize waste and maintain controls to attain forecasted food and labor costs.
  • Ensure that excess items are utilized efficiently.
  • Monitor and ensure that all closing duties are completed to standard before staff sign out.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Oversee and direct training of new hires in specified phases of the kitchen operation. Maintain an ongoing training program for existing staff.  Reevaluate positions in the kitchen and make changes wherever necessary.
  • Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to hotel standards.
  • Conduct scheduled performance appraisals.
  • Interview and hire new personnel according to hotel policies and standards.
  • Prepare weekly work schedules for kitchen personnel in accordance with staffing guidelines and forecasted labor costs. Adjust schedules throughout the week to meet business demand.
  • Document pertinent information in the log book and follow up on items noted during other shifts
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Apply Now

We need the right team to help us build a reputation of excellence, and do so in a fun and rewarding working environment.

Isla Bella Chambermaid Putting a Fresh Flower on Stack of Fresh Towels

You're thoughtful

You’re observant and think intuitively. You have the ability to anticipate guests’ needs and respond to a request before they even ask for it.

Couple Checking-in at the Isla Bella Beach Resort in the Florida Keys

You're responsive

You respond to every guest experience with a smile, a surprise, a thoughtful touch. From spotless glassware to offering a treat for a dog, you take the extra step.

Chefs During Service at Isla Bella's Canteen Kitchen in the Florida Keys

You're a team player.

Respect and teamwork are at the core of everything we do. We respect and support each other–and our guests–at all times. Helping each other learn and grow is better for everyone.

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