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Resort Hotel & Reservation Information

Isla Bella Beach Resort Reservation Policies

 

Reservations:

Reservations for Isla Bella Beach Resort can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit. Please note: upon confirmation of your reservation, you are obligated for the deposit, as outlined below. A confirmation email will be sent to you. Should you not receive a confirmation email it is your responsibility to contact us to ensure we have the correct information on file.

 

Deposit and Payment:

All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. If you plan on using a gift certificate, please let us know at the time of booking.

 

Cancellation Policy:

If you find it necessary to change or cancel your reservation, please note our standard cancellation policy requires a minimum of 7 days’ notice to receive a refund of your deposit. Special sales and limited-time offers including, but not limited to Pay in Advance, require a 100% deposit and are completely non-refundable regardless of cancellation date.

*Note, 14-day notice is required for any and all reservations with stay dates between December 24, 2024 and January 1, 2025. For reservations booked prior to January 8, 2024 and with stay dates between 12/24 and 1/1, a 7-day cancellation policy will apply. 

Other rate codes as outlined below have specific cancellation requirements. Look for your corresponding rate code booked to determine its cancellation policy.

 

Thirty days with no length of stay requirement:

  • Christmas in July
  • Group Social Celebrations
  • Wedding Group Rate
  • Leisure Sales Block

Twenty-one days with three night length of stay requirement:

  • Black Friday/Cyber Monday

Fourteen days with three night length of stay requirement:

  • Pick Your Perk

Seven days with no length of stay requirement:

  • Best Flexible Rate
  • Friends of Isla Bella
  • Florida Residents (valid ID required)
  • AAA Members (valid ID required)
  • Hometown Heroes (valid ID required)
  • Courtesy Wedding Block
  • Design Center Companies
  • Dolphin Camp
  • Government Per Diem
  • Million Air Aviation
  • Happy Birthday Florida Keys
  • Luxury Travel Agent Offer
  • Two Conchs Charters
  • Monroe County Residents Offer
  • Flash Sale
  • Leap Year Flash Sale

Seven days with two night length of stay required:

  • Savor Isla Bella

Seven days with three night length of stay required:

  • Back to School
  • Fourth Night Free

Seven days with four night length of stay required:

  • Stay More, Save More

Non-cancellable & non-refundable with full pre-payment due at time of booking:

  • Pay in Advance
  • Courtesy Wedding Block Non Refundable
  • Group Social Celebrations Non Refundable
  • Wedding Group Rate Non Refundable

 

Additional Information:

Please view our main hotel policies page here to read other information about our hotel and the guest experience.

 

Taxes & Fees:

A resort fee of $46 per night plus tax, 2% Destination Fee, and a 1% Social Impact Fee are applied to all room reservations.

Our Destination Fee is collected to help support Isla Bella’s programming, activities, events, sustainability efforts. Our Social Impact Fee is dedicated to enhancing the lives of our associates, the environment, and the communities in which we live.

 

Errors and Omissions:

Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Isla Bella does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

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