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Housekeeping Manager

The Housekeeping Manager is a key individual in achieving the goals and quality standards of the Housekeeping Department. The Housekeeping Manager must impact all elements of the department, from standards of cleanliness to associate morale, to budgetary goals, to inter-departmental relations.

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Job Description: The Housekeeping Manager is a key individual in achieving the goals and quality standards of the Housekeeping Department. The Housekeeping Manager must impact all elements of the department, from standards of cleanliness to associate morale, to budgetary goals, to inter-departmental relations. As such, The Housekeeping Manager main responsibilities:
  • Overseeing operation of the Housekeeping Department on a day-to-day basis.
  • In the absence of the Executive Housekeeper, fulfilling the operational needs of associated departments such as recreation, laundry and staff needs or requests, as possible.
  • Work with the Executive Housekeeper to be proficient in the administrative operation of the applicable departments of responsibility and other special projects as may be requested.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies and the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Job Responsibilities:
  • Hours of work:
    • A shift: 9 am to 5:30 pm
    • B shift: 2 pm to 10:30 pm
  • Must be physically Fit and have the ability to bend, stoop, and lift.
  • Must be reliable; willing to work weekends and holidays
  • Ensure that assigned areas are properly cleaned daily.
  • Work closely with and gain a working knowledge of Front Office, Accounting and necessary aspects of F&B and Engineering Departments.
  • Preparation, approval by Executive Housekeeper and posting of weekly schedule by 12:00 noon on Thursdays.
  • Ensure that Supervisors continually inspect their assigned areas and turn in their inspection reports.
  • Ensure that all reports are prepared completely and promptly.
  • Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.
  • Ensure that SIP are available, current and in effect.
  • Ensure that proper key controls are in effect.
  • Purchase any necessary and approved items only. Purchase order/receiving log should be accurately maintained.
  • Control overtime through proper scheduling and immediate response to problems.
  • Review operating statements and critique unusual overages and shortages. All efforts must be made to meet budgeted goals.
  • Audit schedules, wage projections, recaps and payrolls.
  • Involve supervisors in as many administrative functions as is possible to further develop them.
  • Ensure that all associates are hygienically clean with clean complete uniforms.
  • Review Out of Order rooms daily.
  • Immediate response to all guest problems and guest correspondence.
  • Ensure that lost and found articles are stored properly and correct logs are maintained.
  • Maintain division goals in relation to accident prevention, safety and fire prevention and associate awareness.
NOTE:
  • A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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