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Front Desk/Reservations Agent

Front Desk/Reservations Agents are a dual role where responsibilities are for providing a five-star welcome and departure experience to each guest; which may start with the initial reservation and/or any over the phone preparation(s) they need. You will also serve as ambassadors throughout the guest’s stay. Front Desk/Reservations Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk/Reservations Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

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Department: Front Desk Position: Front Desk/Reservations Report To: Front Desk Manager Job Description: Front Desk/Reservations Agents are a dual role where responsibilities are for providing a five-star welcome and departure experience to each guest; which may start with the initial reservation and/or any over the phone preparation(s) they need. You will also serve as ambassadors throughout the guest’s stay. Front Desk/Reservations Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk/Reservations Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Qualifications:
  • Ability to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred.
  • Previous cashiering experience is preferred
  • Previous guest relations training is preferred
Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. EEO AA M/F/Vet/Disabled  

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